Compass360 is designed to help individual leaders or managers discover personal strengths and areas for improvement, comparing self-assessment with the perception of others. It is a quick and easy-to-use on-line process that results in a detailed Personal Feedback Report. This enhanced insight and self-awareness enables them to accurately set direction for personal and professional development.
1 Design Questionnaire
Compass360 is completely bespoke; you can use your own competencies and behaviours or choose from our extensive library. The rating scale, scale definitions, rater categories, open questions and contact emails can be tailored to your specification. Our Client Services team will do all of this for you, or you can manage it yourself.
2 Collect Responses
The Compass360 system emails each Subject and invites them to login and complete their own questionnaire, and also to nominate multiple Raters in each category (colleagues, direct reports etc) who they want to provide feedback. Each Rater receives an invitation to login and complete the questionnaire with optional feedback for the Subject. Their responses are confidential. Our Client Services Team will monitor responses and chase any outstanding Raters.
3 Generate Reports
When all Raters have submitted their responses, the Client Services Team will generate a Personal Feedback Report for each Subject. These are available to review online and emailed to your nominated contact.
4 Review Feedback
It is vital that the Subjects have an opportunity to review their Personal Feedback Report and discuss how they intend to respond to the data and comments. Without this they may overlook opportunities to improve their performance or worse, could even reinforce inappropriate behaviour and activity. Compass can help with this step; we can run 1:1 feedback sessions for you, or equip people in your organisation to deliver them.
5 Set Development Goals
After a 1:1 session, Subjects set development goals. These may focus on maintaining core strengths and/or addressing areas of concern. Each Personal Feedback Report includes a development planning tool to help capture specific actions, measures, time-scales and resources needed to ensure success.
6 Take Action
This feature helps Subjects turn good intentions into new behaviours that are permanent. It is a secure, on-line place to post development objectives and invite on-going feedback from those raters who contributed to the earlier 360 process and/or other colleagues. Feedback is private. Subjects use it to support regular performance conversations with their manager. The Wall provides evidence of progress and behavioural change in specific areas. Posted feedback remains on the wall for 12-months and can be printed or downloaded.
Compass360 Personal Feedback
Benefits of Compass360
Using 360 degree feedback effectively can help your business gain a competitive edge. Providing employees with a focus for their development will result in improved overall performance of your organisation.
|For the Subject||For your organisation|
|Real data about your current capabilities||Trusted and reliable expert partner|
|Plot your view vs perceptions of others||Bureau Service looks after all set-up, admin and project management|
|Increased self-awareness = increased engagement||Produce Aggregate Reports for groups of Subjects to show trends, TNA etc|
|Easy-to-use Personal Feedback Reports||Run Comparison Reports after 9 months to measure progress and ROI|
|Take control of your development||Global capacity and capability, with projects in multiple languages|
|Feedback wall to help ongoing development||Project remains active for as long as you need|
Bureau Service or Self-Managed Site?
Compass360 offers clients a choice of options for running 360 degree feedback projects
Our Bureau Service offers complete project management, from the set-up, administration, and monitoring of Rater responses, to the production of the Personal Feedback Reports and delivery to the nominated contact.
Clients who use this service prefer to have us manage projects for them because they:
- do not have administration support available to set up and run the project
- recognise this is our core offering – we can do it quickly, efficiently and consistently, so you don't have to invest time learning how to get it right
- want to remove any perception that confidential information could be accessed internally and used for another purpose
As part of our Bureau Service, Client Service Managers are available on the phone 9am-5pm, five days a week to help with queries – be they 360 degree process or more technical issues.
Alternatively, we can equip clients with a Self-Managed site where they set-up their own projects, send out invitations, chase outstanding Raters, flex timescales and produce Reports, along with the other day-to-day administrative tasks.
Typically, clients who use this service prefer to do so because:
- they have the resources to absorb the increased workload that comes with each 360 degree project
- they have large numbers of Subjects to complete the 360 degree process and are attracted by the lower Report costs associated with this option
Our system is designed to be as intuitive as possible and a Compass360 Client Service Manager will help you learn how to use the Self-Managed site and be available for an initial period of time to provide on-going support.